The Role

Due to continued business growth, we are looking for an experienced Practice Manager / Executive Assistant to support the Directors with achieving the business objectives. You will be part of the backbone of our executive team, taking ownership of tasks to ensure operations run smoothly. Your role will be dynamic, as you adapt to the evolving needs. There will be traditional management / administrative duties as well as strategic business partner elements.

This role requires a proactive approach to client service, exceptional problem-solving skills and the ability and willingness to learn new things.
Managing workload, stakeholders and deadlines will be a key part of the role. The successful team member would be an A player and work to make the directors more effective and help them achieve the business’ targets.

The Business

Our core internal value is family feel: we are a family-owned practice and want our team to feel valued, work together and thrive. Our core external value is professional performance: we work to high standards and provide a service beyond what many small accounting firms can do.

We believe the development of a strong team, with confident, competent and supported members, is the most important factor in delivering business success.
We have doubled in revenue and team members over the last two years and this growth is set to continue; our aim is to be 4x bigger in 5 years through a combination of organic growth and acquiring other practices. This means opportunities for the team members to grow, learn new skills and help shape the direction of the business. Every team member has an important part to play in achieving the business’ headline strategy and objectives.

The Responsibilities

• Lead from the front, providing proactive support and strategic insights to the directors and collaborate closely with the directors
• Maintain positive client relationships and provide excellent customer service as second nature
• Drive improvements in the business and document processes
• Prepare management reports, analyse financial data and identify any gaps, supporting the directors’ decision-making
• Manage and optimise the directors’ schedules, aligning it with strategic business priorities and booking events and travel
• Act as a trusted liaison between the directors and various stakeholders, including clients, business partners, authorities and business sellers
• Oversee the delivery of practice admin which may involve learning specific details like filing deadlines, tax years, etc.
• Manage the practice admin outsource team in India, ensuring the accuracy and timely delivery timely of invoicing and annual client contract renewals
• Run the invoicing, credit control and contract processes, from end-to-end, ensuring a high level of customer satisfaction

The Requirements

• Critical thinking
• Strong analytical & problem-solving skills
• Solutions-oriented mindset
• Able to adapt to different software and technology
• Commercial savvy
• Able to see the big picture and the client’s perspective
• High emotional intelligence
• Excellent communication and people skills
• Team player
• Customer service experience
• Leading team initiatives
• Committed to 5-star service
• Experience of working in an accountancy practice would be strongly desirable
• Ability to lead and self-manage
• Can-do attitude
• Drive to learn and constantly improve

The Rewards

• Part time role, requiring 25 hours per week split across 3-5 days
• Office based or hybrid working
• Free onsite parking
• Comfortable modern offices
• Quarterly team lunch or away day to discuss strategy
• Flexible start / finish times to suit commitments
• Salary: £20-25ph
• Personalised development plan
• Performance related bonus scheme